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NEW FEATURES - CheckFree Online Bill Payment
We are very excited to offer you CheckFree's Online Bill Management experience.
CheckFree is currently the industry leader in Online Bill Management, processing over 1.2 billion transactions and delivering 226 million e-Bills annually.
We would like to bring your attention to several important new features:
Payment Center
The Payment Center page serves as a "hub", consolidating the tasks of making payments and reviewing payment history. The simplified user interface provides easy setup and intuitive navigation. The Payment Center offers:
- Sortable Biller List
- Sign up, view and pay e-Bills
- Make Payments
- 45 days of Bill History
- Online Payments Demo
- Bill Reminders
- Pending Payments
- Online Help, Demos & FAQs
Icons
The Payment Center page displays icons to you to help distinquish the features that are enabled for each of your Billers.
Icons |
Definition |
|
View Electronic Bill information |
|
View new Electronic Bill |
|
Sign up Biller for an electronic version of their bill |
|
Automatic Payment enabled |
|
Electronic Bill activated; Automatic Payment enabled |
Payment Assistant
The Payment Assistant is an application layer that displays over the mini-modules on the right hand side of the Payment Center to assist you in making payments, whether you are a new or experience Bill Pay Customer.
e-Bills
Signing up for e-Bills while adding a new Biller:
If the Biller offers Electronic Bills, you will be prompted to sign up after you have added the Biller. In addition to seeing your bill in the Payment Center, you can also choose to have the bill and / or a reminder notice emailed to you.
When you return to the Payment Center page an icon appears next to the Biller just added.
Signing up for e-Bills from the Payment Center:
If a Biller displays the
icon, the Biller is enabled to receive Electronic Bills. You can initiate the sign up process by either clicking the icon or clicking the link from the Payment Assistant.
e-Bill Trial Period
Electronic Bill trial period capability is supported at the Biller level. The trial period allows you to sign up for e-Bill without having to immediately turn off paper bills (for a Biller that normally requires paper suppression as part of the e-Bill sign up process).
After a period of time (generally 90 days), you must elect to turn off paper bills or the e-Bill feature will be automatically cancelled for that Biller.
Add a Bill - Search for Vendors
Add new billers simply by typing the company name. If a match is found in the database, the biller's information will be added automatically. No more hunting down mailing addresses. Simply enter your account number and add your bills to be paid.
Preferred Account
The "Pay From" field on the Payment Center page displays the funding accounts tied to your bill pay account. You can choose which account to be your Preferred Account, which always appears first in the drop-down.
Dynamic Calendar
Selecting the Calendar icon, tabbing or inserting the cursor into the Pay Date field opens the calendar version of the Payment Assistant.
Payments for some Billers can be processed on the SAME DAY or NEXT DAY. The calendar feature will show which Billers have this feature available.
- Dates shown in blue are earliest available payment dates as well as other eligible payment dates.
- Today's date appears in bold.
- If you have set up a Bill Reminder Due Date for the Biller, it will show the due date with a red square around it.
- Dates shown in gray are unavailable.
Payment Confirmation
Once you have clicked on the "Submit Payments" button, you will be taken to the "Payment Confirmation" page. From this page, you will have the ability to do the following:
- Print the page for the payment you just scheduled
- Add a note to the payment
- Add a memo to the payment (for paper payments)
- Write down the Confirmation Number for the payment
- Set up an Automatic Payment for the Biller
Payment Note
This is a 256 character field. Payment notes are for your personal use within the application and will not be printed on any checks or remitted to the Biller. Payment notes are viewable from the "Bill Detail" screen.
Payment Memo
This is a 34 character field used for paper payments. The memo and the account number will be printed on the check.
Manage My Bills
The Manage My Bills page intuitively aids you with setting up and managing each of your Billers. Edits, such as adding an Automatic Payment, updating Biller Information, and setting up reminders can easily be completed from this single view for any Biller.
Setting Up Bill Reminders
Bill reminders allow you to set up notifications for when bills are due to be paid. You can establish due dates for your bills and receive notification on the "Payment Center" page or alerts via internet e-mail when bills are due. Other reminders events include payment processed, automatic payment scheduled, upcoming automatic payment expiration and more.
Bill History
The Bill History page allows you to view your bills and payments up to 180 days. Use the "sort" option to filter bill history by Biller Name, Payment Status, or Funding Account.
Extended Customer Service Hours
Customer Service can be reached at 800-877-8021 between the hours of 6am to 12am CT seven days per week.
Categories
The use of Categories allows you to appropriately group transactions by industry or biller type, such as "Mortgage", "Utilities", and " Telephone". You can create new personalized categories within your bill payment account. Categories integrate into the appropriate screens within the product such as Bill History, and Manage My Bills screens.
