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ELECTRONIC STATEMENTS FREQUENTLY ASKED QUESTIONS
What are eStatements?
eStatements are electronic versions of your original paper statements that are received through our Online Banking service. They are the quickest and safest way to view your account statements from The RiverBank. Instead of receiving a paper statement by mail, you will receive an email notification that your statement is available for viewing online.
What advantages do eStatements offer?
eStatments offer many benefits that help simplify the way you use and store your financial information.
- Easy Storage - eStatements in .pdf format (viewable with Adobe Acrobat), can be archived online or easily downloaded for storage or printing – no need for file cabinets or storage boxes.
- Fast - Faster delivery of statements – no need to wait for the mail.
- Secure - Access your eStatements through our Online Banking service. This secure file format reduces the risk of paper statements getting stolen or lost in the mail.
- Easy Access - Since eStatements are delivered online, you’ll have access when you need it – whether you’re at the office, on vacation, or away on business.
- Free Service - eStatements are a free service for Online Banking customers of The RiverBank.
How do I enroll with eStatements?
Personal Online Banking Users (Primary Account Owners):
Log on to Online Banking, choose User Options and enroll all your accounts to receive eStatements.
Secondary Account Owners and Business Online Banking Users:
Complete the eStatement application.
When will my eStatement(s) be available for viewing?
You will receive an email notifying you that your eStatement is available for viewing the morning following your statement processing date.
How do I view my eStatments?
Log on to Online Banking, choose an account number and select “Statement History”. Choose the pdf statement file you want to view.
How do I store my eStatements?
You can save your statements to your computer drive, zip disk, or CD.
Will I still receive my old paper statements?
With eStatements, your old paper statements become obsolete, so you’ll no longer receive them through the mail.
Will I receive my check images and reconciliation page with my eStatement?
If you are receiving check images now, you will receive them in electronic format in addition to the reconciliation page.
Will my eStatement look the same as my regular printed statements?
Yes.
Can you send eStatements to more than one email address?
We are only able to send eStatements to one email address.
Will my statement cycle change?
No.
Do I need a special program to view my eStatement?
You will need Adobe Acrobat Reader version 6.0 or higher in order to view your eStatement.
http://www.adobe.com/products/acrobat/readstep2.html
View our Video Demo to learn more about Electronic Statements.
