Online Banking

Consumer Electronic Services Agreement

Online Banking, Online Bill Pay, Mobile Banking, eStatements & eAlerts

ONLINE BANKING

1. Coverage.  This Agreement applies to your use of our Internet Banking Service ("Internet Service"), which permits you to access your accounts with us via the Internet for services selected by you and agreed upon by us.  This Agreement applies to all persons that are parties to the accounts.  In this Agreement, the terms "you" and "your" refer to each depositor on an account accessible by Internet Service, and the terms "us," "we," and "our" refer to the Bank.

2. Enrollment/Application Forms.  To establish Internet Service you will complete certain enrollment forms or other documents evidencing your desire to access your accounts using the Internet Service ("Enrollment Forms").  Your signature on the Application Form or your submission of the online banking application constitutes your agreement to the terms of this Consumer Electronic Services Agreement.

3.Your Responsibility.  You are responsible for selecting all systems, hardware and your Internet Service provider and for any defect, malfunction or interruption in service or security due to hardware failure, your choice of Internet Service provider and systems and computer services.

4.Access Codes.  We will either issue to you, or you will be required to select one or more personal identification numbers, passwords, or other access codes ("PIN") to access services using Internet Service.  The PIN has the same effect as your signature authorizing transactions.  You agree to safely keep the PIN, not to record the PIN or otherwise disclose or make the PIN available to anyone other than authorized users of your accounts.  Anyone to whom you disclose your PIN and anyone who has access to your PIN will have full access to the services you can perform on the Internet Service, including full access to your accounts.  You have no ability to limit any such person's authority.  If anyone uses your PIN with your permission, you will be responsible for any transactions performed by that person.

5. Customer Liability.  Tell us at once if you believe your PIN has been lost, stolen or otherwise become available to an unauthorized person.  Telephoning is the best way of keeping your possible losses down.  You could lose all the money in your accounts (plus your maximum overdraft line of credit).  If you tell us within two business days, you can lose no more than $50 if someone used your PIN without your permission.  If you do NOT tell us within two business days after you learn of the loss or theft of your PIN, and we can prove that we could have stopped someone from using your PIN without your permission, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once.  If you do not tell us within 60 days of the date we mail a periodic statement to you, you may not get any money you lost after the 60 days if we show that we could have stopped someone from taking the money if you would have told us in time.  If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

6. Contact in Event of Unauthorized Transfer.  If you believe your PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call (888) 294-2183 or write Attn:Customer Service The RiverBank, PO Box 188, Osceola WI 54020.

7 .Business Days.  Our business days are Monday through Friday.  The following holidays are not included as business days:  New Year's Day, Martin Luther King Day, Presidents Day, Fourth of July, Memorial Day, Labor Day, Columbus Day, Thanksgiving Day and Christmas Day.  We can process a fund transfer or bill payment on the same business day as your instructions, if we receive your instructions before our Internet Service cut-off hour of 4:30 p.m. central time zone.  If we receive your instruction after the end of our business day, we process the transaction on our next business day.  If you schedule a fund transfer or bill payment for a future date, we process the transaction on that date, if that day is a business day.  If the date you request for a future transfer or payment is not a business day, we process the transaction on our next business day.  If you schedule a recurring funds transfer or bill payment and the payment date does not exist in a month, the payment will be processed on the last business day of that month.

8. Functions.  Using your PIN and the Internet Service you can perform all of the functions described below:

  • view account information
  • transfer funds among your deposit accounts
  • make payments out of deposit accounts to your loan accounts
  • make bill payments from your deposit accounts

9. Additional Information About Bill Payment.
a. General.  You can pay bills either on an automatic recurring basis or periodically as you request.  To use bill payment, you will provide us with the name and address of the payee (i.e., the person you want to pay), your account number with that person and any other information we require to properly debit your account with us and credit your account with the payee.  Please allow 7 - 10 business days for processing this information.  If your account number or any other information changes, or if you wish to add payees, you must make these changes by 4:30 on the day of the payment.  All such designations and changes must be entered in the appropriate fields through the Bill Payment section of the Internet Service.  You authorize us to make all changes submitted through the Internet Service by you or any other person having access to your PIN and account information.

We may refuse to make payments to certain payees at our sole discretion (including, without limitation, government agencies) and to payees that choose not to participate in the services.

b. How Bill Payments are Made.  Bill payments are processed either through an electronic transmission to the payee or by check drawn on your account and mailed to the payee.  Payees who receive electronic delivery will receive your payment information, including your account number with the payee, through a computer link.  All checks are sent through the U.S. mail.  Payments made with checks are generally received and credited by most payees within 7 - 10 business days.

To help ensure that your payments arrive on time, you must schedule your payments to be processed at least seven to ten business days before the payment due date.  This generally allows sufficient time for the payee to receive and post your payment.

10. Canceling Funds Transfers or Bill Payments.
a. Canceling an Order.  You may change a pending funds transfer or bill payment by selecting and accurately completing the appropriate fields from the payment menu.  Any instruction to change a transfer or bill payment must be received by 4:30 pm central time the day the transaction is to be processed.  Except for preauthorized transfers, described below, if we do not receive your complete and accurate instruction identifying a funds transfer or payment prior to that time, we may process the transaction.

If you wish to cancel a transfer or bill payment you must notify us by calling (888) 294-2183 before noon central time the day the transaction is to be processed.

b. Preauthorized Transfers.  If you tell us in advance to make a regular payment at a regular time out of your account without further action by you (a preauthorized transfer), you can stop these payments either by following the procedure in the preceding paragraph, or you can call us at (888) 294-2183 or write us at Attn: Customer Service, The RiverBank, P.O. Box 188, Osceola WI 54020, in time for us to receive your request three business days or more before the payment is scheduled to be made.  If you call, we may also require you to put your request in writing in a form approved by us and get the form to us within 14 days after you call.  We will require that you tell us the exact amount of the debit, the next date the debit is to be made and the exact name of the payee.  Your stop payment will apply only to the debit you stopped and not to subsequent debits to that payee, unless you specifically instruct us to cancel all such debits to that payee.

c. Liability for Failure to Stop a Preauthorized Transfer.  If you order us to stop a preauthorized transfer three business days or more before the transfer is scheduled, and the stop payment order is made according to the terms and conditions of the account and this Agreement, including the requirement that you give us the exact amount of the debit, the next date of the debit and the exact name of the payee, and we do not do so, we will be liable for your losses or damages caused by our failure.

d. Charges For Stopping Payment.  If you submit an oral , electronic or written stop payment request for a preauthorized payment, we will charge you for each such stop payment order, the charge for stopping payment identified in our current fee schedule accompanying this Agreement as may be amended from time to time.  If you cancel or change any pending funds transfer or bill payment by completing the appropriate fields from the payment menu, there will be no charge.

e. Our Rights.  If we fail to cancel or stop any funds transfer or bill payment, the payment will stand unless you show us that payment to the payee was unenforceable.  If we recredit your account after transferring funds over a valid and timely cancellation request, you agree to sign a statement describing the dispute with the payee, to transfer to us all of your rights against the payee, and to assist us in any legal action taken against that person.

11. Overdrafts.  When you schedule a funds transfer or bill payment using the Internet Service, you authorize us to withdraw the necessary funds from your account with us.  We deduct the amount of your funds transfer or bill payment from your account on the date we process your instruction.  Each instruction to us to withdraw or transfer from an account is an order to us to pay from that account at that time or on a later date, if any, indicated in the instruction.  We may charge payments against the account even though the charge creates an overdraft, or we may refuse to make payments if the charge creates an overdraft.  If you overdraw your account, you agree to immediately pay us the overdrawn amount, together with any applicable fees.  If the account is maintained in connection with an overdraft credit plan, any overdraft will be made in accordance with the agreement or rules governing that account rather than this Agreement.

12. Limitations on Transfers.  Under federal regulations, you may make no more than six preauthorized electronic fund transfers and telephone transfers, including Internet Service transactions, checks and point-of-sale transactions per month from your savings or money market deposit account.  Of these six transactions, you are limited to no more than three transactions per month by check, draft, debit card or similar order to third parties.  Each fund transfer or bill payment through Internet Service from your savings or money market deposit account is counted as one of the six limited transfers you are permitted each month.  (However, payments to your loan accounts with us are not counted toward this limit for savings and money market deposit accounts.)

13. Fees.  We will charge you for Internet Service fees, if any, identified in our current fee schedule accompanying this Agreement, and as it may be amended by us from time to time, and otherwise in accordance with our Deposit Account Rules.

14. Periodic Statements.  Your Internet Service account activity will appear on your periodic account statement.  If there are no transfers in a particular month, you will receive statements at least quarterly.

15. Our Liability For Failure to Make Transfers.  If you have given us all of the proper and timely instructions and have properly completed all fields to complete a transfer or bill payment, and we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, subject to the limitations contained in this Agreement, we will be liable for your losses or damages proximately caused by our failure.  However, there are some exceptions.  We will not be liable, for instance:

  • If, through no fault of ours, your account does not contain sufficient collected funds to make the transfer.
  • If the money in your account is subject to legal process or other encumbrances restricting the transfer.
  • If the transfer would go over the credit limit on your overdraft credit plan, if any.
  • If a transfer system was not working properly and you knew about the breakdown when you started the transfer.
  • If an act of God or circumstances beyond our control (such as fire or flood) prevent the transfer or use of Internet Service despite reasonable precautions that we have taken.
  • If incomplete or inaccurate information is forwarded to us by you or through an automated clearinghouse.
  • If you have not provided us with complete and correct payment information, including without limitation the name, address, account number and payment amount for the payee on a bill payment.
  • If you have not properly followed the instructions for using the Internet Service.
  • If your operating system is not properly installed or functioning properly.
  • For errors or failures from any malfunctions of your browser, internet service provider, computer, computer virus or other problems relating to the computer equipment you use with the Internet Service, including, without limitation, your inability to access Internet Service or any part of Internet Service.
  • For a failure to provide access or for interruptions in access to the Internet Service due to Internet Service system failure.
  • NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT, UNLESS OTHERWISE PROHIBITED BY LAW, OUR SOLE RESPONSIBILITY FOR AN ERROR BY US OR OUR THIRD PARTY PROVIDER IN TRANSFERRING FUNDS OR PAYING A BILL WILL BE TO CORRECT THE ERROR, BUT IN NO CASE WILL THE BANK BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR IN ANY WAY RELATED TO INTERNET SERVICE.

16. Account Information Disclosure. We will disclose information to third parties about your account or the transfers you make, as permitted by law, including, without limitation:  where it is necessary for completing or tracing transfers or resolving errors or claims; in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant or other financial institution; in order to comply with court orders or other legal process; to comply with subpoenas, summonses, search warrants or requests from government agencies; to other companies affiliated with us; to others with your consent; and whenever required by law.

17. Termination.  We may modify, suspend or terminate your privilege of using Internet Service and may withhold approval of any transaction, at any time, without prior notice to you.  In the event we terminate Internet Service, we will try to notify you in advance but are not required to do so.  You will be notified as soon as practicable.  Any one person who can use the account accessible with Internet Service may terminate Internet Service.  Termination shall not affect the rights and obligations of the parties for transactions made with the Internet Service before we have had a reasonable time to respond to your termination request.

You must cancel all future funds transfers and bill payments, whether recurring or individual payments, when you terminate Internet Service or we may continue to process such payments.

Caller Record Deletion. If a Caller Record has had no activity for six months it will be automatically deleted. The Online Banking user must reestablish their Caller Record by following the Online Banking enrollment procedures.
 

18. Third Parties.  You understand that support and services relating to Internet Service are provided by third parties other than us, and you authorize us to contract with third parties to provide such support and service.

19. Amendment.  We may amend this Agreement at any time.  Notice will be sent to you at your current address in our files.  Amendments will be effective upon the date indicated in the notice.

20. General.  This Agreement is intended to supplement and not to replace other agreements between you and us relating to your accounts, including, without limitation, our Deposit Account Rules.  In the event of a conflict between this Agreement and any other account rules and agreements that apply to your accounts, this Agreement shall govern and prevail.

21. Additional Provisions.  (If none stated, there are no additional provisions.)

In Case of Errors or Questions About Your Electronic Transfers

Telephone us at (888) 294-2183 or write us at Attn: Customer Service, The RiverBank, PO Box 188, Osceola WI 54020 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

The 10 day period in the preceding paragraph may be extended to 20 business days, if the error involves a transfer to or from the account within 30 days after the first deposit to the account was made.

If the error involves an electronic transfer from your account to buy goods or services direct from a merchant, a transfer initiated outside of the United States or a transfer that occurred within 30 days after the first deposit to the account was made, the 45 day time period to investigate your complaint or question will be 90 days in place of 45 days.

We will tell you the results within three business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.

CHECKFREE ONLINE BILL PAYMENT TERMS AND CONDITIONS

EFFECTIVE AUGUST 19, 2009

SERVICE DEFINITIONS

"Service" or "The Service" means the bill payment service offered by The RiverBank, through CheckFree Services Corporation.

"Agreement" means these terms and conditions of the bill payment service.

"Customer Service" means the Customer Service department of The RiverBank. Please see the ERRORS AND QUESTIONS section below for Customer Service contact information.

"Biller" is the person or entity to which you wish a bill payment to be directed or is the person or entity from which you receive electronic bills, as the case may be.

"Payment Instruction" is the information provided by you to the Service for a bill payment to be made to the Biller (such as, but not limited to, Biller name, Biller account number, and Scheduled Payment Date).

"Payment Account" is the checking account from which bill payments will be debited.

"Billing Account" is the checking account from which all Service fees will be automatically debited.

"Business Day" is every Monday through Friday, excluding Federal Reserve holidays.

"Scheduled Payment Date" is the day you want your Biller to receive your bill payment and is also the day your Payment Account will be debited, unless the Scheduled Payment Date falls on a non-Business Day in which case it will be considered to be the previous Business Day.

"Due Date" is the date reflected on your Biller statement for which the payment is due; it is not the late date or grace period.

"Scheduled Payment" is a payment that has been scheduled through the Service but has not begun processing.

PAYMENT SCHEDULING

The earliest possible Scheduled Payment Date for each Biller (typically four (4) or fewer Business Days from the current date) will be designated within the application when you are scheduling the payment. Therefore, the application will not permit you to select a Scheduled Payment Date less than the earliest possible Scheduled Payment Date designated for each Biller. When scheduling payments you must select a Scheduled Payment Date that is no later than the actual Due Date reflected on your Biller statement unless the Due Date falls on a non-Business Day. If the actual Due Date falls on a non-Business Day, you must select a Scheduled Payment Date that is at least one (1) Business Day before the actual Due Date. Scheduled Payment Dates must be prior to any late date or grace period.

THE SERVICE GUARANTEE

Due to circumstances beyond the control of the Service, particularly delays in handling and posting payments by Billers or financial institutions, some transactions may take longer to be credited to your account. The Service will bear responsibility for any late payment related charges up to $50.00 should a payment post after its Due Date as long as the payment was scheduled in accordance with the guidelines described under "Payment Scheduling" in this Agreement.

PAYMENT AUTHORIZATION AND PAYMENT REMITTANCE

By providing the Service with names and account information of Billers to whom you wish to direct payments, you authorize the Service to follow the Payment Instructions that it receives through the payment system. In order to process payments more efficiently and effectively, the Service may edit or alter payment data or data formats in accordance with Biller directives.

When the Service receives a Payment Instruction, you authorize the Service to debit your Payment Account and remit funds on your behalf so that the funds arrive as close as reasonably possible to the Scheduled Payment Date designated by you. You also authorize the Service to credit your Payment Account for payments returned to the Service by the United States Postal Service or Biller, or payments remitted to you on behalf of another authorized user of the Service.

The Service will use its best efforts to make all your payments properly. However, the Service shall incur no liability and any Service Guarantee shall be void if the Service is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances:

  1. If, through no fault of the Service, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account;
  2. The payment processing center is not working properly and you know or have been advised by the Service about the malfunction before you execute the transaction;
  3. You have not provided the Service with the correct Payment Account information, or the correct name, address, phone number, or account information for the Biller; and/or,
  4. Circumstances beyond control of the Service (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and the Service has taken reasonable precautions to avoid those circumstances.

Provided none of the foregoing exceptions are applicable, if the Service causes an incorrect amount of funds to be removed from your Payment Account or causes funds from your Payment Account to be directed to a Biller which does not comply with your Payment Instructions, the Service shall be responsible for returning the improperly transferred funds to your Payment Account, and for directing to the proper Biller any previously misdirected transactions, and, if applicable, for any late payment related charges.

PAYMENT METHODS

The Service reserves the right to select the method in which to remit funds on your behalf to your Biller. These payment methods may include, but may not be limited to, an electronic payment, an electronic to check payment, or a laser draft payment. (funds remitted to the Biller are deducted from your Payment Account when the laser draft is presented to your financial institution for payment).

PAYMENT CANCELLATION REQUESTS

You may cancel or edit any Scheduled Payment (including recurring payments) by following the directions within the application. There is no charge for canceling or editing a Scheduled Payment. Once the Service has begun processing a payment it cannot be cancelled or edited, therefore a stop payment request must be submitted.

STOP PAYMENT REQUESTS

The Service's ability to process a stop payment request will depend on the payment method and whether or not a check has cleared. The Service may also not have a reasonable opportunity to act on any stop payment request after a payment has been processed. If you desire to stop any payment that has already been processed, you must contact Customer Service. Although the Service will make every effort to accommodate your request, the Service will have no liability for failing to do so. The Service may also require you to present your request in writing within fourteen (14) days. The charge for each stop payment request will be the current charge for such service as set out in the applicable fee schedule.

PROHIBITED PAYMENTS

Payments to Billers outside of the United States or its territories are prohibited through the Service.

EXCEPTION PAYMENTS

Tax payments and court ordered payments may be scheduled through the Service, however such payments are discouraged and must be scheduled at your own risk. In no event shall the Service be liable for any claims or damages resulting from your scheduling of these types of payments. The Service Guarantee as it applies to any late payment related changes is void when these types of payments are scheduled and/or processed by the Service. The Service has no obligation to research or resolve any claim resulting from an exception payment. All research and resolution for any misapplied, mis-posted or misdirected payments will be the sole responsibility of you and not of the Service.

BILL DELIVERY AND PRESENTMENT

This feature is for the presentment of electronic bills only and it is your sole responsibility to contact your Billers directly if you do not receive your statements. In addition, if you elect to activate one of the Service's electronic bill options, you also agree to the following:

Information provided to the Biller - The Service is unable to update or change your personal information such as, but not limited to, name, address, phone numbers and e-mail addresses, with the electronic Biller. Any changes will need to be made by contacting the Biller directly. Additionally it is your responsibility to maintain all usernames and passwords for all electronic Biller sites. You also agree not to use someone else's information to gain unauthorized access to another person's bill. The Service may, at the request of the Biller, provide to the Biller your e-mail address, service address, or other data specifically requested by the Biller at the time of activating the electronic bill for that Biller, for purposes of the Biller informing you about Service and/or bill information.

Activation - Upon activation of the electronic bill feature the Service may notify the Biller of your request to receive electronic billing information. The presentment of your first electronic bill may vary from Biller to Biller and may take up to sixty (60) days, depending on the billing cycle of each Biller. Additionally, the ability to receive a paper copy of your statement(s) is at the sole discretion of the Biller. While your electronic bill feature is being activated it is your responsibility to keep your accounts current. Each electronic Biller reserves the right to accept or deny your request to receive electronic bills.

Authorization to obtain bill data - Your activation of the electronic bill feature for a Biller shall be deemed by us to be your authorization for us to obtain bill data from the Biller on your behalf. For some Billers, you will be asked to provide us with your user name and password for that Biller. By providing us with such information, you authorize us to use the information to obtain your bill data.

Notification - The Service will use its best efforts to present all of your electronic bills promptly. In addition to notification within the Service, the Service may send an e-mail notification to the e-mail address listed for your account. It is your sole responsibility to ensure that this information is accurate. In the event you do not receive notification, it is your responsibility to periodically logon to the Service and check on the delivery of new electronic bills. The time for notification may vary from Biller to Biller. You are responsible for ensuring timely payment of all bills.

Cancellation of electronic bill notification - The electronic Biller reserves the right to cancel the presentment of electronic bills at any time. You may cancel electronic bill presentment at any time. The timeframe for cancellation of your electronic bill presentment may vary from Biller to Biller. It may take up to sixty (60) days, depending on the billing cycle of each Biller. The Service will notify your electronic Biller(s) as to the change in status of your account and it is your sole responsibility to make arrangements for an alternative form of bill delivery. The Service will not be responsible for presenting any electronic bills that are already in process at the time of cancellation.

Non-Delivery of electronic bill(s) - You agree to hold the Service harmless should the Biller fail to deliver your statement(s). You are responsible for ensuring timely payment of all bills. Copies of previously delivered bills must be requested from the Biller directly.

Accuracy and dispute of electronic bill - The Service is not responsible for the accuracy of your electronic bill(s). The Service is only responsible for presenting the information we receive from the Biller. Any discrepancies or disputes regarding the accuracy of your electronic bill summary or detail must be addressed with the Biller directly.

This Agreement does not alter your liability or obligations that currently exist between you and your Billers.

EXCLUSIONS OF WARRANTIES

THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

PASSWORD AND SECURITY

You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the Service. If you permit other persons to use the Service or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen or that someone may attempt to use the Service without your consent or has transferred money without your permission, you must notify the Service at once by calling 800-877-8021 during Customer Service hours.

YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS

If you tell us within two (2) Business Days after you discover your password or other means to access your account has been lost or stolen, your liability is no more than $50.00 should someone access your account without your permission. If you do not tell us within two (2) Business Days after you learn of such loss or theft, and we can prove that we could have prevented the unauthorized use of your password or other means to access your account if you had told us, you could be liable for as much as $500.00. If your monthly financial institution statement contains transfers that you did not authorize, you must tell us at once. If you do not tell us within sixty (60) days after the statement was sent to you, you may lose any amount transferred without your authorization after the sixty (60) days if we can prove that we could have stopped someone from taking the money had you told us in time. If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we may extend the period.

ERRORS AND QUESTIONS

In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:

  1. Telephone us at 800-877-8021 during Customer Service hours;
  2. Contact us by using the application's e-messaging feature; and/or,
  3. Write us at:

    The RiverBank
    P.O. Box 188
    304 Cascade Street
    Osceola, WI 54020

If you think your statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:

  1. Tell us your name and Service account number;
  2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
  3. Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Payment Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. The Service may revoke any provisional credit provided to you if we find an error did not occur.

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES

It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations:

  1. Where it is necessary for completing transactions;
  2. Where it is necessary for activating additional services;
  3. In order to verify the existence and condition of your account to a third party, such as a credit bureau or Biller;
  4. To a consumer reporting agency for research purposes only;
  5. In order to comply with a governmental agency or court orders; or,
  6. If you give us your written permission.

SERVICE FEES AND ADDITIONAL CHARGES

Any applicable fees will be charged regardless of whether the Service was used during the billing cycle. There may be a charge for additional transactions and other optional services. You agree to pay such charges and authorize the Service to deduct the calculated amount from your designated Billing Account for these amounts and any additional charges that may be incurred by you. Any financial fees associated with your standard deposit accounts will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

FAILED OR RETURNED TRANSACTIONS

In using the Service, you are requesting the Service to make payments for you from your Payment Account. If we are unable to complete the transaction for any reason associated with your Payment Account (for example, there are insufficient funds in your Payment Account to cover the transaction), the transaction will not be completed. In some instances, you will receive a return notice from the Service. In such case, you agree that:

  1. You will reimburse the Service immediately upon demand the transaction amount that has been returned to the Service;
  2. For any amount not reimbursed to the Service within fifteen (15) days of the initial notification, a late charge equal to 1.5% monthly interest or the legal maximum, whichever rate is lower, for any unpaid amounts may be imposed;
  3. You will reimburse the Service for any fees imposed by your financial institution as a result of the return;
  4. You will reimburse the Service for any fees it incurs in attempting to collect the amount of the return from you; and,
  5. The Service is authorized to report the facts concerning the return to any credit reporting agency.

ALTERATIONS AND AMENDMENTS

This Agreement, applicable fees and service charges may be altered or amended by the Service from time to time. In such event, the Service shall provide notice to you. Any use of the Service after the Service provides you a notice of change will constitute your agreement to such change(s). Further, the Service may, from time to time, revise or update the applications, services, and/or related material, which may render all such prior versions obsolete. Consequently, the Service reserves the right to terminate this Agreement as to all such prior versions of the applications, services, and/or related material and limit access to only the Service's more recent revisions and updates. In addition, as part of the Service, you agree to receive all legally required notifications via electronic means.

ADDRESS OR BANKING CHANGES

It is your sole responsibility to ensure that the contact information in your user profile is current and accurate. This includes, but is not limited to, name, address, phone numbers and email addresses. Changes can be made by contacting Customer Service. Any changes in your Payment Account should also be made in accordance with the procedures outlined within the application's Help files. All changes made are effective immediately for scheduled and future payments paid from the updated Payment Account information. The Service is not responsible for any payment processing errors or fees incurred if you do not provide accurate Payment Account or contact information.

SERVICE TERMINATION, CANCELLATION, OR SUSPENSION

In the event you wish to cancel the Service, please contact Customer Service via one of the following:

  1. Telephone us at 800-877-8021 during Customer Service hours; or,
  2. Write us at:

    The RiverBank
    P.O. Box 188
    304 Cascade Street
    Osceola, WI 54020

Any payment(s) the Service has already processed before the requested cancellation date will be completed by the Service. All Scheduled Payments including recurring payments will not be processed once the Service is cancelled. The Service may terminate or suspend Service to you at any time. Neither termination nor suspension shall affect your liability or obligations under this Agreement.

BILLER LIMITATION

The Service reserves the right to refuse to pay any Biller to whom you may direct a payment. The Service will notify you promptly if it decides to refuse to pay a Biller designated by you. This notification is not required if you attempt to make a prohibited payment or an exception payment under this Agreement.

RETURNED PAYMENTS

In using the Service, you understand that Billers and/or the United States Postal Service may return payments to the Service for various reasons such as, but not limited to, Biller's forwarding address expired; Biller account number is not valid; Biller is unable to locate account; or Biller account is paid in full. The Service will use its best efforts to research and correct the returned payment and return it to your Biller, or void the payment and credit your Payment Account. You may receive notification from the Service.

INFORMATION AUTHORIZATION

Your enrollment in the Service may not be fulfilled if the Service cannot verify your identity or other necessary information. In order to verify ownership of the Payment Account(s) and/or Billing Account, the Service may issue offsetting debits and credits to the Payment Account(s) and/or Billing Account, and require confirmation of such from you. Through your enrollment in the Service, you agree that the Service reserves the right to request a review of your credit rating at its own expense through an authorized bureau. In addition, you agree that the Service reserves the right to obtain financial information regarding your account from a Biller or your financial institution (for example, to resolve payment posting problems or for verification).

DISPUTES

In the event of a dispute regarding the Service, you and the Service agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and the Service which supersedes any proposal or prior agreement, oral or written, and any other communications between you and the Service relating to the subject matter of this Agreement. If there is a conflict between what an employee of the Service or Customer Service Department says and the terms of this Agreement, the terms of this Agreement will prevail.

ASSIGNMENT

You may not assign this Agreement to any other party. The Service may assign this Agreement to any future, directly or indirectly, affiliated company. The Service may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

NO WAIVER

The Service shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the Service. No delay or omission on the part of the Service in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

CAPTIONS

The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflicts of laws provisions. To the extent that the terms of this Agreement conflict with applicable state or federal law, such state or federal law shall replace such conflicting terms only to the extent required by law. Unless expressly stated otherwise, all other terms of this Agreement shall remain in full force and effect.

THE FOREGOING SHALL CONSTITUTE THE SERVICE'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR THE SERVICE.

 

ELECTRONIC STATEMENTS TERMS AND CONDITIONS

By accepting this agreement you elect to receive your monthly and/or quarterly statement(s) electronically via The RiverBank’s Online Banking service instead of by mail. Statements are processed on your regular statement processing day.

The RiverBank will send you an e-mail the business day after your statement is processed notifying you that your statement is available for viewing.

You will be required to use your Online Banking Access ID, Password and Enhanced Security information to gain access to Online Banking before you can view, print, or save e-Statement account information.

YOUR CONSENT

Your consent authorizes The RiverBank to electronically forward your periodic Checking and/or Savings statements and any other disclosures relating to your account(s).

If you change your mind about receiving electronic statements or disclosures, you can discontinue this service by notifying us using one of the options below:

  • Call a Customer Service Representative at 888-294-2183

  • Email us at: retailbanker@theriverbank.com

  • Write us at : Customer Service, The RiverBank, PO Box 188, Osceola WI 54020

YOUR REQUIREMENTS

The same terms apply to electronically delivered bank statements as for those delivered in paper form.  The deposit agreements and disclosures that you have previously received from The RiverBank remain in effect.

To access, print, or save your electronically delivered statement you must:

  1. Have a personal computer with Internet and Email Access.

  2. Have an internet browser that supports 128-bit encryption. Both Internet Explorer Version 6.0 or Netscape Navigator Version 6.1 will enable you to receive and use our service. You will also need Adobe Acrobat Reader Version 5.0 or higher.  Click here for additional browser requirements.

  3. Be an Online Banking customer of The RiverBank.

  4. Have a Checking or Savings account with The RiverBank.

  5. Have a valid email address.

  6. Have access to a printer or storage such as a hard drive so that you can download and/or print statements and/or disclosures for your records.

PRIVACY

Our privacy policy, provided to you at account opening, will apply to this service.

SERVICE AVAILABILITY

The RiverBank may change, suspend or eliminate all or any aspect of this delivery service upon notice to you.

ENROLLMENT

Personal Online Banking Customers (Primary Account Owners):

Log on to Online Banking, choose User Options and enroll all your accounts to receive eStatements. 

Secondary Account Owners and Business Online Banking Customers:

Complete the eStatement application.

 

e-Alerts TERMS AND CONDITIONS

The eAlert service will automatically be activated for all Online Banking Customers.  Please review the Terms and Conditions and the New Product Announcement Messages from your Online Message Box to learn more about this new service.

The RiverBank's e-mail and text alerts enable you to receive certain information regarding eligible accounts you have selected for the service.  By using this service, you acknowledge that you are aware of and agree to the terms and conditions hereof, which terms are made a part of your Consumer Electronic Services Agreement.

You may receive alerts through a text or web-enabled mobile device, an e-mail account that is accessed via a personal computer, or both.  It is your responsibility to determine if your service provider supports text messaging and your telephone or other mobile device is capable of receiving text messages.  The alerts are also subject to the terms and conditions of your agreement(s) with your cellular phone carrier, internet and/or other service provider.  You are responsible for any fees imposed by your service providers.

We will send alerts based upon the instructions you provide to us.  In addition to any other obligations you may have, it is your responsibility to correctly enter and keep current any e-mail address, phone number, and cell phone provider, as required for the type of alert you have selected.  We may send these alerts in an unencypted format and they may include your name, account number (will be masked), financial information, and other sensitive information.  You consent to delivery by the method you have selected and to sharing of information with anyone who may have access to your telephone, mobile, computer or other device.

Alerts are not designed to replace any other notices we send to you.  You agree to continue to review all correspondence from us regarding your accounts and services with us. If we do not send or you do not otherwise receive an alert we send, or such is delayed or misdirected for any reason, such does not affect your liability, rights or responsibilities with respect to your accounts and services and you agree that we will not be liable for our failure to send alerts as described herein.

We reserve the right to terminate this service or begin charging a fee for this service at anytime without notice, except as may be required by law.  Nothing herein shall amend, supersede or nullify any other agreement you may have with us.

Minneapolis Web Design by First Scribe